Service 01
Daily Takings & Bookkeeping
Tidy recording of daily sales, card and cash takings, and supplier costs — so your books reflect each trading day without extra admin.
$240 / month
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Service 02 — Wages, Tips & Rota Costing
Your team paid correctly, every time
Wages and tips are two of the most sensitive parts of running a venue. Getting them right matters to your staff, to you, and to your books. We handle it carefully and clearly.
What this delivers
Staffing costs that are understood, not just paid
Labor is typically the largest variable cost in any hospitality venue. Understanding it — not just covering it — changes how you plan, hire, and schedule. This service gives you that understanding.
Wages are handled accurately. Tips and service charges are processed fairly and recorded properly. And every month, you get a clear figure: labor cost as a percentage of sales. That single number tells you a great deal about how your venue is trading.
Staff paid fairly
Wages processed accurately, including tips and service charge
Labor % of sales
The ratio that matters most, reported monthly without fuss
Rota costing
Understand the true cost of your shifts before they happen
Tronc-ready
Service charge arrangements handled clearly and correctly
Where it gets complicated
Wages in hospitality carry more complexity than most industries
Hospitality staffing isn't like a standard nine-to-five workforce. Shift patterns vary week to week. Some staff are part-time, some are on zero-hours arrangements, some pick up extra shifts at short notice. Tips arrive through card terminals, cash, and sometimes service charge pools. Working out what everyone is owed — correctly and fairly — takes genuine care.
Tips and service charges in particular sit in an area where the rules have changed in recent years and where the expectations of staff are understandably high. Venues that handle this inconsistently or opaquely tend to have higher turnover — a cost that rarely appears in the books but is felt everywhere.
And then there's the labor cost question. Most venue owners know they need to keep staffing costs within a reasonable band, but without a clear monthly figure, it's difficult to see when a rota is running too heavy or when a particular trading period has shifted the ratio in a way that needs addressing.
None of this is complicated to resolve once someone is keeping a clear eye on it. It just needs that consistent attention — which is what this service provides.
How we approach it
Careful, clear work on every aspect of your staffing costs
We work with your rota and your payroll data to produce a clear, accurate picture of what your team costs each month — broken down in a way that's useful, not just compliant.
Tips and service charges are tracked and allocated according to your existing arrangement. If you're operating a tronc scheme, we record distributions clearly. If tips come in through card terminals, we ensure they're captured and reported properly.
The monthly labor cost report shows wages as a share of your sales for the period — so you can see at a glance whether your staffing levels are sitting where you need them.
Wages calculated from your rota and hours worked
Full-time, part-time, and variable-hours staff all handled within a single clear process.
Tips and service charges allocated transparently
Distributions recorded clearly — whatever arrangement your venue operates.
Rota cost forecasting
See what an upcoming rota will cost before the week begins — useful for busier and quieter trading periods.
Monthly labor cost as a percentage of sales
The ratio that tells you how your venue is performing from a staffing perspective — reported simply.
What it feels like
A straightforward process from the start
Getting set up with wages and tips handling is a short process. Once it's running, it tends to stay quietly in the background.
01
We understand your setup
How your rota works, how you currently handle tips, and what payroll data you produce or receive.
02
We agree the process
A simple arrangement for sharing rota and hours data — designed around what you already do.
03
Ongoing handling
Wages calculated, tips tracked, and labor costs recorded each period — without pulling on your time.
04
Monthly summary
A clear report covering total wages, tips distributed, and labor cost as a share of your sales for the month.
The investment
Pricing that scales with your team
Wages, Tips & Rota Costing is priced at $9 per employee per month. That covers wages handling, tips and service charge recording, rota cost reporting, and the monthly labor summary.
If your team size changes — seasonal hires, quiet periods with a smaller rota — the cost adjusts accordingly. You're billed based on the actual number of employees in each month.
For a venue with ten employees, that's $90 a month for a service that handles one of the most complex and sensitive parts of running a team — and gives you a clear monthly view of what your staffing actually costs you.
What's included
Monthly wage calculation for all staff
Tips and service charge tracking and allocation
Rota cost reporting (per period)
Labor cost as a percentage of sales — monthly
Plain-language monthly summary report
Email support for questions between reports
$9 / employee / month
Scales with your team size. No minimums.
Why it matters
Labor cost is the number most venues need to watch
In hospitality, labor typically accounts for between 25% and 35% of revenue. Venues that track this consistently are better placed to make rota decisions that keep the business healthy without affecting the quality of service.
Staffing clarity
When you know your labor cost percentage each month, scheduling decisions become easier to make and easier to justify — to yourself and to your team.
Tips handled well
Staff who trust that their tips and service charges are handled fairly tend to stay longer. Transparent records make that trust straightforward to build and maintain.
Year-end ready
A clean record of wages and tip distributions across the year makes the accountant's work simpler and keeps you prepared if questions ever arise.
Our commitment
We handle your team's pay with care
Wages and tips involve real people and real expectations. We take that seriously. If something isn't working — a figure that doesn't look right, a report that doesn't match what you expected — we want to know promptly and we'll resolve it with you.
We also understand that staffing arrangements in hospitality are rarely simple. If your setup is unusual — a mixed model, a shared tronc with another venue, irregular bonus structures — we'll work through the details with you rather than applying a generic solution.
Getting started with this service involves a no-pressure conversation about your current arrangements. There's nothing to prepare in advance and nothing you need to have sorted before you reach out.
If you have questions about how this would work for your specific situation, we're glad to talk it through — no obligation, just clarity.
Getting started
Simple from the first conversation
Getting wages and tips handled properly is a short setup process — and once it's running, it looks after itself.
1
Get in touch
Drop us a message at [email protected] or use the form below — just a note about your venue and how many staff you're working with.
2
Brief setup call
We talk through your staffing arrangements — existing payroll, how tips are currently handled, any specifics we should know.
3
We take it from there
Monthly reporting begins — wages tracked, tips handled, labor cost figures ready when you need them.
Wages, Tips & Rota Costing
Know what your team costs — and that they're paid well
If clearer staffing costs and properly handled tips would make a difference to how you run your venue, we'd be glad to explain how this service could work for you.
Get in touch about wages and tipsNo obligation. Just a conversation.
Other services
Explore what else Counterly offers
Service 03
Menu & Margin Review
A plain look at the cost and margin behind your dishes and drinks — which items genuinely contribute, explained without jargon.
$520 one-off
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